REFUNDS: We understand that darts are a personal preference. If you do not like how the dart feels in your hand then you will not be happy with your darts. We offer a 14 day trial period on all our darts. If you do not like them, simply return them to us for a full refund, no questions.
PRODUCT GUARANTEES: We offer a lifetime guarantee on all dart barrels. This does not include flights, shafts, movable points or dart tips. You should expect to replace these from time to time as they become worn or broken. Shafts may last weeks or months, or they can break in the first hour, it is the nature of the game.
RETURNS: If you do experience any problems, return the items to Orion-Vector, 280 W. Kagy Blve, Suitd D Unit 131, Bozeman, MT 59715. Pease include a note which includes your name, address, and reason for return.
SALES TAX: We are required by law to charge Sales Tax on all purchases made by customers with an Ohio address. This is at the Summit County rate of 6.75%. If you live outside Ohio, sales tax will not be charged. There are no exceptions to this rule and our website will automatically add this tax to Ohio customers.
SHIPPING: Orders are usually shipped by USPS first class mail. Delivery is advised to be 4 - 10 days but this can vary especially due to weather conditions. Orders shipped outside the US are shipped by airmail. Delivery to almost everywhere is 5 - 10 days but it can be longer depending on customs and your local mail service. Three weeks is not unknown even to Canada. Packages are sent with the minimum of customs forms. This ensures that you will not have to pay customs duties but tracking is not available.
THE OK WE ARE NOT PERFECT CLAUSE: From time to time we have made mistakes. A couple of ex-wives will attest to that. If we do make a mistake e-mail us as soon as possible. In the event that we send you the wrong darts we will send you a prepaid package for you to return the darts. As soon as we receive the darts we will ship the correct set to you. I apologize for this in advance but we have had too many people think 'Oh free darts, I am not returning the first set'. The last person to do this was a Mr Kiko White of Pahoa HI. Everyone thank Kiko.
NO SHIPPING COUNTRIES: There are several countries which we will not ship to. We have experienced delivery problems in these countries in the past and have lost many packages as they have been lost 'or misdirected'. These countries are: Portugal, Greece, Italy, Russian Federation, Israel. If you do place an order we will cancel it and send you an apologetic e-mail. This is nothing personal but is a response to the awful postal service where you live.
THE JUST IN CASE CLAUSE #1: We do reserve the right to cancel any order if we feel that there may be something suspicious about the order or if we have had issues with a customer in the past. Believe it or not there are people out there who will do anything that they can to defraud a company. As a small family enterprise we cannot afford to loose to have too many orders go astray.